Senior Site Reliability Engineer current
Mar 2026 – present
- Embedded with Akamai delivery team to modernize a fully manual, ClickOps-driven operation — introducing GitLab pipelines, Terraform, and Akamai PAPI as the foundation for repeatable, auditable infrastructure.
- Designed and implemented end-to-end GitLab pipelines for deploying and managing 200+ Akamai properties and cloudlets — replacing ad-hoc manual changes with versioned, reviewable, pipeline-driven delivery.
- Built pipeline-native rollback capability for every property and cloudlet deployment — eliminating the risk of manual reversal under pressure and giving engineers a safe, one-click recovery path.
- Architected reusable, modular pipeline and Terraform components to standardize every new property from day one — reducing onboarding friction and config drift across the estate.
- Drove engineer adoption through hands-on training and design walkthroughs — securing buy-in from managers and principal engineers on GitLab and IaC-based workflows.
- Integrated Claude (Anthropic API / MCP) directly into SRE workflows — accelerating pipeline design, documentation, and automation tasks, bringing AI-augmented practices into the team's day-to-day delivery.
Site Reliability Engineer → Senior SRE ↑ promoted
Mar 2024 – Mar 2026
- Designed the enterprise OpenTelemetry integration pattern for 50+ customer care applications across Java/Spring Boot and Node.js stacks — publishing documentation and guiding DevOps engineers through adoption across varying deployment strategies.
- Achieved RED metrics (Rate, Errors, Duration) out of the box post-integration — delivering instant, query-free observability into service health across the entire customer care application estate.
- Modernized certificate lifecycle management by migrating from legacy tooling to Keyfactor and cert-manager — enabling automated, low-friction cert rotation and eliminating manual renewal risk across the estate.
- Designed and executed custom chaos engineering experiments targeting customer care applications across multiple data centers — proactively validating resilience posture and surfacing failure modes before they became production incidents.
Platform Engineer
May 2022 – Mar 2024
- Led the end-to-end migration of 50+ customer care applications from PCF to Kubernetes (APIs) and AWS S3/CloudFront/WAF (SPAs) — designed the migration pattern, pipelines, runbooks, and documentation, then directed an offshore team to replicate the pattern at scale.
- Engineered the load balancer configuration serving as the single entry point for 100+ customer-facing applications — designing routing rules, health checks, and failover policies across multiple data centers, reducing per-environment YAML from 5,000 to 500 lines using Jinja templating.
- Designed and implemented a Vault secrets migration for 50–100 applications — architected the secrets structure, automated the migration process, and presented design documentation to principal engineers and architects for sign-off.
- Migrated application configuration management from Bitbucket to Vault (sensitive) and GitLab (non-sensitive) — establishing a clean, auditable separation of config and secrets across the org.
- Developed reusable CI/CD pipeline templates, practices, and runbooks enabling consistent, repeatable deployments across a large application estate — serving as the technical authority for a distributed offshore delivery team.
Cloud DevOps Engineer
Oct 2019 – May 2022
- Supported deployment operations for 50+ applications on PCF — triaging CI/CD failures, resolving pipeline issues, and ensuring reliable delivery for development teams.
- Contributed to the GitLab migration from Jenkins — porting pipelines and validating delivery workflows as part of a broader org-wide toolchain modernization.
- Implemented near-far resiliency and HAProxy configurations — managing routing rules and request patching to maintain availability across data centers.
- Delivered feature development on a critical Groovy/Grails monolith — including changes to the device purchase flow shipped directly to production at national carrier scale.
AWS DevOps Engineer
Jan 2019 – Oct 2019 · Seattle
- Worked as part of a lean two-person team to design and stand up Ansible Tower on AWS as a company-wide automation platform for T-Mobile — collaborating directly with a senior architect on the full infrastructure build.
- Provisioned enterprise AWS infrastructure spanning EC2, API Gateway, Lambda, and KMS — building hands-on depth across core AWS services while delivering the end-to-end Ansible Tower setup.
- Authored Ansible playbooks and configured Tower workflows for org-wide automation consumption — building foundational infrastructure-as-code proficiency that carried forward through every subsequent role.
